Terms and Conditions |
| These Terms and Conditions regulate the effectuation of the contract of purchase, the obligations of the Distribution Service Hagemann GmbH in the order of manroland AG and the User, and the conclusion of the contract between the User and Distribution Service Hagemann GmbH in the order of manroland AG. Site Operator Information Distribution Service Hagemann GmbH in the order of manroland AG Ringstr. 4 82223 Eichenau Germany Telephone: +49 8141 3698-0 Fax: +49 8141 3698-31 Email: ds@der-hagemann.de www.hagemanngruppe.de Managing directors: Michael Hagemann & Gertrud Hagemann Commercial register: district court Munich HRB 84636 Ust.-Id. number: DE128221103 Purpose of the Terms and Conditions The purpose of the Terms and Conditions is the regulation of the contractual terms for all contracts between the Distribution Service Hagemann GmbH in the order of manroland AG (Supplier) and the User of the online shop (User) that are concluded via the online shop. The respective valid Terms and Conditions at the time of conclusion of contract apply. 1. Conclusion of contract Offers in the online shop are not binding. When the User clicks on the order button, the User enters into a binding agreement with the Supplier that he or she intends to purchase the content of the basket. Furthermore, the User explicitly states that he or she is entitled to make the purchase. The contract is concluded by the declaration of the Supplier through the dispatch of the order. The declaration is sent immediately to the User as an order copy after the User has clicked on the order button. This order copy concludes the contract. The minimum order is EUR 25,00 (plus postage and packing, see 6.); it is not possible to process an order of less than this sum. 2. Duty to inform 2.1 When making an order, the User is under obligation to provide accurate information. If the customer’s details change, in particular, name, address, or email address, the User is obliged to inform the Supplier of these changes without delay via an email to ds@der-hagemann.de or, in the case of a registered customer (customer account), by changing the customer details in the customer area of the online shop. 2.2 If the User does not provide this information or provides incorrect details from the outset, in particular, an incorrect email address, then the Supplier can, in so far as a contract has been concluded, withdraw from the contract. 2.3 Immediately after the conclusion of a contract, the Supplier will send the customer an email containing the customer and order information to the email address supplied by the User at the time of the order. 2.4 The User is obliged to immediately inform the Supplier via ds@der-hagemann.de if this email has not been received within 4 hours of conclusion of contract. 2.5 The customer has the responsibility of ensuring that the email account he or she provides at the time of the order is accessible, that the forwarding, suspension or overloading of the email account will not prevent the receipt of email messages. 2.6 It will be assumed that customer details are incorrect when an email sent to the User is returned three times, or when the email cannot be sent due to an incorrect address. The Supplier is then no longer under obligation to send the delivery. 3. Prices 3.1 All prices are in Euro and include the respective valid value-added tax. The prices given at the time of the order are valid. Any increase in value-added tax, will be added to the price. If, for example, special offers only apply for a certain people of time, then the period of time of the special offer will be clearly stated. 3.2 Special offers apply only as long as stocks last, subject to goods being sold elsewhere. 3.3 Changes to the items or to their design that are manufacturer-related are subject to change without notice. 4. Data protection 4.1 Customer data will be saved and used. This use is based upon the relevant data protection provision of the Federal Data Protection Act and the Teleservice Data Protection Act. 5. Delivery of the goods, provision of services 5.1 The order will be processed as soon as possible after receipt. 5.2 When the goods have been passed on to the delivery company, the Supplier has fulfilled his delivery obligations and any risk passes on to the User. 5.4 If it is not possible to complete an order, then the Supplier is excused from his contractual obligation and is not obliged to provide the agreed goods. The Supplier is obliged, in this case, to inform the User that the goods are not available and to reimburse any payment made by the User without delay. 6. Postage and packing costs 6.1 Packing costs are paid by the Supplier and are included in the general delivery charge (see 6.3). 6.2 There is no extra delivery charge in Germany. The Supplier will pay postage costs; these are included in the general delivery charge (see 6.3). Delivery in foreign countries will have special postage costs. 6.3 The general delivery charge is a one-off charge and is EUR 7,00 (in Germany) per order and includes processing, selection, product control, packing and the delivery charges of the delivery company. 7. Payment The purchase price will be deducted from the credit card or deducted via direct debit from the User. 8. Reservation of ownership The supplied good remains property of the Supplier until the complete purchase price has been paid. 9. Warranty 9.1. The warranty adheres to the legal requirements with reference to the following provisions. 9.2. The User is obliged to check to the goods as soon as they are received for any obvious defects. If the User finds an obvious defect, then he or she must immediately inform the Supplier. If the User does not do this, then claims can no longer be asserted under the Supplier’s warranty. 9.3 The Supplier is not liable for defects that are caused by the User. This also applies to normal wear-and-tear. 9.4 In the event of faulty goods, the Supplier is entitled to either send an additional delivery or to rectify the defect. If the rectification is not successful or if the additional delivery is also faulty, then the User can return the goods and be reimbursed at the arranged price or receive a reduction on the purchase price. 10. Liability 10.1 The Supplier is fully liable for the malicious and gross negligence of its employees, legal representatives and management staff. This also applies to warranted characteristics. 10.2 We cannot guarantee any attributes of goods or services. The description of the goods or services does not represent any guarantee of their attributes. 10.3 The Supplier is liable for slight negligence only if, in order to achieve the contractual objective and to fulfil the purpose of the contract, basic contractual obligations are breached (cardinal obligation). 10.4 Claims from c.i.c. / pVV lapse within two years irrespective of the preceding agreements. 10.5 The Product Liability Act remains unaffected. 11. Applicable law German law applies with the exclusion of the UNCISG on the purchase of goods. 13. Divergent customer conditions If the purchaser uses his or her own Terms and Conditions, which are at variance in content with these Terms and Conditions, then the Terms and Conditions of the Supplier apply exclusively. Status: 21.02.06 |
